How Much Does Shipping Cost?
Shipping is on the house! It is free for each order.
How Long Does It Take For My Order To Arrive?
Once your order has been placed, please allow us 1-3 business days to process your order. After this, up to 14 business days for delivery.
Will I Receive An Email When My Order Ships Out?
Absolutely, we send out an email when the order has been placed and another email when it ships out!
Do I Get A Tracking Number When My Order Ships?
Yes! All orders includes a tracking number!
What Methods Of Payment Are Accepted?
We currently accept Credit Cards, Bank Transfers and PayPal payments.
I Ordered Multiple Items, Why Did I Only Receive 1?
When ordering multiple items at a time some may ship separately from our warehouses. You may receive one item before the next. Rest assured they will all make it to you!
What Is The Cancellation Policy?
You have 30 minutes to cancel your order once it has been placed. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases, we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.
Refund/Exchange Policy
Refunds are only permissible if the product is defective on arrival. You have 24 hours from the time you receive the package to file for a refund due to damaged merchandise.
Why Has My Order Been Cancelled And Refunded?
When your order is foreseen to have an unacceptable delay, we cancel the order and immediately refund you. Orders typically ship within 1-3 business days. In the unfortunate event that our store shows a product is in stock, but it actually is not, you will be refunded automatically. As soon as the product is back in stock, you will be notified and can order again.
Taxes/Duties
We are not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
How Can I Contact You?
If you have a question about your order or just want a general chat, you can email us at shop@yourdogstore.eu . We aim to get back to you within 24 hours on weekdays.